How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include WIIXPLAY. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy, shipping and return/refund policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. These policies were last modified on September 1, 2008.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy, shipping policy and return/refund policy.

 

 

 

 

How long will it take to receive your order?

If your purchase products that are IN STOCK, you should receive your order in about 4 days. You must take in account two specific elements. The ORDER PROCESSING TIME and the GROUND SHIPPING TIME.

 

 

If you purchase products that are on PRE-ORDER status, your order will be shipped as soon as we receive them with the same terms as the IN STOCK products. All the products will be sent at the same time, so if you order IN STOCK and PRE-ORDER products, your order will ship once we have received everything for your order's completion. If you want to receive IN STOCK products sooner, we recommend that you place them in a separate order to avoid extra delays. Your credit card will not be charged before the pre-order products are shipped, if any in your order.

 

All pre-order products are price guarantee. If WIIXPLAY decides that the price is lower by the release date on any pre-oder products you purchased, you'll pay the lower price. We do not guarantee the exact release date on any pre-order products.

 

 

 

According to your address, order and products, the shipping cost varies. Simply add the products you are willing to buy in your shopping cart and at the checkout process, the shipping charges will be displayed before you place the order. The shipping price is given by our carrier according to your specific needs.

 

 

 

We ship anywhere in the world. Our warehouse is situated in Quebec, Canada. The customer is responsible for any extra charges from his country's duties or other. Delivery services may vary by carrier or location and may require pickup of products at a local postal outlet or distribution centre.

 

 

 

We ship using different ways:

 

 

Yes, you can modify your information online prior to placing an order. Simply log in your account and edit your accounts information. However, if you placed an order and need to change your shipping address, please contact us by phone, call Customer Service at 1-450-885-1036.

 

 

What is the shipping refund policy?

 

 

 

 

 

 

When you receive your package, please examine it closely prior to opening the product's packaging. If you are not satisfied with your order, you may exchange or return your product at WIIXPLAY by contacting our Customer Service at orders@wiixplay.com within 21 days after reception of your order. If the packaging is un-opened, we will offer you an exchange or a refund for your product. You must return the product by mail after having your RMA number. The Return Merchandise Authorization (RMA) number will be given to you approximately 2 business days after having contacted us. Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you received it, un-opened. Shipping and handling (S&H) charges are non-refundable; however, we will refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.

 

Opened packaging products are not refundable. We will replace, by the same product, any defective product. You have 21 days, after receiving your order, to ask for a RMA number for defective products. If we determine that the product is defective, we will send you back a new product with no extra shipping charges.

 

 

 

If you qualify for a refund, you will receive it within 7 business days of when we receive and verify the product. If you purchased it using a credit card, the same card you used will be credited with the refund. As for the replacement product, you should receive it within 10 business days of when we receive the defective product.

 

 

 

The policy is almost the same, except for a few points. When you receive your package, please examine it closely prior to opening the products packaging. If you are not satisfied with your order, you may exchange or return your BUNDLE at WIIXPLAY by contacting our Customer Service at orders@wiixplay.com within 21 days after reception of your order. If the packaging is un-opened, we will offer you an exchange or a refund for your product. You must return the product by mail after having your RMA number. The Return Merchandise Authorization (RMA) number will be given to you approximately 2 business days after having contacted us. Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you received it, un-opened. Shipping and handling (S&H) charges are non-refundable; however, we will refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.

 

Opened packaging products are not refundable. We will replace, by the same product, any defective product from your BUNDLE. You have 21 days, after receiving your order, to ask for a RMA number for defective products. If we determine that the product is defective, we will send you back a new product with no shipping charges.

 

 

 

You can always cancel or modify an order that has not started its shipping process. Pre-orders and backorders can easily be cancelled. Once an order has been processed, it's too late to cancel or modify. You will need to return the item, see the refund/return policy above.